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All Spool performance parts are warrantied for life to the original purchaser for as long you own the car. We strive to ensure that the performance parts we bring to market meet the highest quality standards while maintaining reasonable prices.
All products sold directly by Spool Performance and authorized Spool Performance dealers are eligible for the Spool Lifetime warranty program.
Warranty is valid only to the original direct purchaser. It is not transferrable to the next owner of vehicle or to next owner if parts are sold.
Customers shall be responsible for associated shipping costs.
If you have any questions or concerns about any Spool product you have purchased, do not hesitate to email us at customer_service@spoolperformance.us with details regarding the problem you are experiencing. One of the team members will try to help troubleshoot if possible or help begin the warranty process for replacement. The two options we offer under our Lifetime Warranty program are:
1.) Send in the part in question to Spool Performance for inspection and testing to determine if the part is faulty due to a manufacturer defect, and then Spool will either repair or replace the unit depending on what is needed and up to the discretion of Spool Performance.
2.) Place an order for a new unit to be shipped right away. Send back the original part in question for a refund of new order once the part is tested by Spool and determined to be faulty due to product failure/quality issue. Refund is not guaranteed as the test results may find a part to be operating as intended. If this is the case, the used part would be sent back to the customer and a refund would not be processed as Spool Performance cannot resell the used part. (Option 1 usually preferred)
Should defects in material or workmanship exist during the applicable warranty period in any Spool Performance product, the company will elect at its discretion to either repair or replace the defective material. This warranty covers only parts and materials of the Products supplied by Spool Performance. Not covered under this warranty is labor, to remove and reinstall the product and/or related components.
This warranty shall become void if the products are in any way modified, improperly installed or damaged prior to or during the installation. Furthermore, this warranty will not apply to damages caused by misuse, neglect, abuse, acts of God, exposure to extreme temperatures, normal incidental deterioration such as nicks, scratches, abrasions and natural aging whether resulting from the effects of normal wear and tear or abnormal use. Spool Performance reserves the right to alter design, specifications and material without obligation to make similar changes to Products previously manufactured.
The repair(s) or replacement(s) are contingent upon the current Product offerings within the Spool Performance Products at the time of the warranty claim. If a warranty claim is filed after a Spool Performance Product becomes obsolete, Spool Performance reserves the right to honor the warranty by replacing the affected component with a new component of the same function.
This warranty sets forth your sole and exclusive remedy as a warranty holder for the Product. In no case will Spool Performance be liable to you or to any other person for any consequential, special, or indirect losses or damages of any kind. THIS LIMITED WARRANTY IS IN LIEU OF AND SPOOL PERFORMANCE DISCLAIMS ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO ANY IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. TO THE EXTENT ANY IMPLIED WARRANTIES MAY NONETHELESS EXIST BY OPERATION OF LAW, SUCH WARRANTIES ARE LIMITED TO THE DURATION PROVIDED BY LAW.
Claims must be initiated through Spool Performance. To initiate a claim, please email us at customer_service@spoolperformance.us. Claimant will be required to provide proof of ownership and with product purchase information, detailed description of issue, and if necessary, photos/videos/logs to further document the stated issue. Customer may be required to return the Product or component to Spool Performance prior to receiving a replacement unit.
